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April 7, 2020
To Our Students,

Over the past several weeks, as we respond to the COVID-19 pandemic, we have witnessed incredible change and the need for us to adapt to that change together, as ’Canes.

We recognize that these are uncertain times, and we are here to help you navigate them. Yesterday, we provided you a survey to share your perspective on the past few weeks. And today, we are sharing a resource to help you plan for what’s ahead.

As we prepare for the final weeks of the semester — and for the semesters beyond — your University has formed a team of dedicated staff members who are available to answer many of the questions you have said are most important to you — questions about registration and records, billing and payments, and financial aid.

In addition to this dedicated team, we have created an online system to quickly and efficiently answer your questions. Please visit to submit your question. A ’Canes Central associate will then follow up with you directly, within one business day, to address your question or concern.

We encourage you to continue to monitor the latest University updates regarding the COVID-19 pandemic response at And we encourage you to take advantage of the many virtual programs and resources available to you as a student at

Thank you for your patience and perseverance as we weather this storm together as one Hurricane family.
Jeffrey L. Duerk signature
Jeffrey L. Duerk, Ph.D.
Executive Vice President for Academic Affairs and Provost
Jacqueline Travisano signature
Jacqueline Travisano, Ed.D
Executive Vice President for Business and Finance and Chief Operating Officer
Patricia A. Whitely signature
Patricia A. Whitely. Ed.D.
Vice President for Student Affairs
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