We have developed a personalized medicine program for faculty, on-campus staff, and students to promote the importance of good health and provide 24/7 guidance and care during the COVID-19 pandemic.
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August 12, 2020
Dear Colleagues:

We have developed a personalized medicine program for faculty, on-campus staff, and students to promote the importance of good health and provide 24/7 guidance and care during the COVID-19 pandemic.

As chief medical officer for the University of Miami during the COVID-19 pandemic, I look forward to providing guidance and care to you during this unprecedented time. I know this year is much different than any other and I want to assure you that our expert providers at UHealth and the Miller School of Medicine are here to support you should the need arise. Below you will find important information on care and support options for you.

COVID-19 Hotline

If you are experiencing COVID-19 symptoms or believe you have been exposed to someone who is or may be COVID-19 positive, call 305-243-ONE-U to speak to a provider who will direct you to the appropriate level of care and testing site if needed. The hotline is available 24 hours a day, 7 days a week.

Televigilance/Home Monitoring Program

A televigilance or remote monitoring program is available to you. Using a TytoCare device, UHealth providers can monitor your vitals and make immediate care decisions without the need for you to leave your home. This technology is available to you should you need remote monitoring services. To request a TytoCare device today, email tyto@med.miami.edu . You may also wait to receive a device should the need arise. If you experience symptoms or need to quarantine, a device will be provided to you. Delivery or pickup locations will be provided as well as all information you will need. If you need to speak to a provider regarding your care, please call 305-243-ONE-U.

Emergent/Urgent Care

As always, if you experience a medical emergency, call 911 or visit the emergency room. If you choose to go to the University of Miami Hospital emergency room, we recommend that you alert us that you are on your way by calling 305-243-ONE-U. A personalized team will greet you at the emergency room and remain as your point of contact throughout your stay.


UHealth Clinics at Walgreens are available for both in-person and virtual appointments. To find a location near you and schedule an in-person or virtual appointment, visit umiamihealth.org/walgreens. Please advise us by calling the COVID-19 hotline number above if you are headed to one of our clinics so we can expect your arrival and be sure you are cared for quickly.

Immediate Virtual Urgent Care is also available through MyCareConnection.org. The service is free by using your miami.edu email address and code CANE2020.

UHealth Primary and Specialty Care: In-person or Virtual Clinics offers in-person or virtual appointments with providers in more than 40 specialties. To request a future appointment or same-day appointment, please call 305-243-4000 or visit umiamihealth.org. To learn more about our virtual care options, visit umiamihealth.org/virtualclinics.


In order to expedite care and have your personal data readily available, information in Workday will be imported to Epic (UHealth’s electronic medical record). This will prevent you from having to repeat information you have already provided and will only include essential fields required for medical purposes such as home address, mobile phone number, and date of birth. This information will only be provided temporarily to clinical professionals and will be deleted from Epic once the pandemic is over if you do not otherwise become a patient of UHealth. If you would like to opt out from pre-populating this information, please email covidcmo@miami.edu.


My UHealth colleagues are here to support you during this unprecedented time and hope the personalized medicine program brings you peace of mind that should you need care or support, there are many options available to you. I am also personally available to address any questions or concerns you may have. Please feel free to reach me via email at covidcmo@miami.edu. To reach a provider 24/7, please call the COVID-19 hotline at 305-243-ONE-U.

Roy E. Weiss signature
Roy E. Weiss, M.D., Ph.D.
University of Miami Chief Medical Officer for COVID-19
Professor of Medicine
Chair, Department of Medicine
Kathleen and Stanley Glaser Distinguished Chair in Medicine
Rabbi Morris I. Esformes Endowed Chair in Medicine and Endocrinology
University of Miami Miller School of Medicine
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